Your safety and comfort
is our top priority
The Latest on store Openings
The Latest on deliveries
All our showrooms are now open and we look forward to seeing you in store soon. We want to thank all of our customers for their continued patience.
We continue to be open online or over the phone. All our products displayed in our stores, and more besides, are available on our website. You can use our phone, Live Chat or website to access our full range and still benefit from expert advice.
Keeping 2m apart from
customers and colleagues
Introducing hand sanitiser stations in our stores
Avoiding close contact including handshakes
Increasing the frequency of cleaning in high contact areas
Providing employees with personal protective equipment and asking customers* to wear a face covering when visiting our showroom
Instructing staff and customers not to enter the store if they have symptoms or been in contact with anyone who has had the virus in the last 14 days
Customers are welcome to come and browse our collection and purchase furniture at their own convenience
in store and online.
We have also introduced two new ways to help limit the time you spend in
We now have an appointment service for those of you who want to seek advice and purchase furniture as quickly and efficiently as possible.Book appointment
We are also inviting customers to pop in to comfort test the product and then if they wish, complete their order over the phone, through live chat or on our website which continues to be fully open for business.
We are also delivering customer orders Ireland, again following strict social distancing guidelines, where they can be conducted safely.
Are all of your showrooms open?
Yes. All of our Irish showrooms are open. Please use our store locator tool to find your local store.
Do I need to wear a face covering when I visit a DFS store?
Yes, it is compulsory to wear a face covering in our stores so we can protect each other as much as possible and slow the spread of Coronavirus. If, based on government guidelines, you’re exempt from wearing a face covering please continue to practice social distancing and hand hygiene while visiting the store.
How are you keeping everyone safe in your showrooms?
The safety of our employees and customers is our first priority. All of our retail employees have received social distancing training set by our head of health and safety based on the government's guidelines.
We are also implementing a number of new social distancing and hygiene practices in store including keeping 2m apart from employees and other customers; conducting colleague temperature checks every morning before work; introducing hand sanitiser stations; increased frequency of cleaning high contact areas and providing employees with personal protective equipment when requested.
Our teams are empowered to politely refuse entry to anyone they believe has symptoms associated with Coronavirus.
How can I make my visit to the showroom quicker?
Customers are welcome to come and browse our collection and purchase furniture at their own convenience instore or online. We have also implemented two new specific initiatives to help limit the time you spend in-store:
- We have introduced an appointment service for customers who want to seek advice and purchase furniture as quickly and efficiently as possible
- We are inviting customers to pop in to do a quick comfort test and then if they wish, complete their order over the phone, live chat or our website which continues to be fully open for business.
How do I book an appointment in the showroom?
Please visit our ‘store locator’ page . Select the store you’d like to visit and click on ‘book an appointment’. A series of available dates and times will be displayed to choose from. We’ll then email you confirmation of your appointment.
Are there any dedicated hours for the vulnerable and elderly or HSE workers?
We are currently running an appointment service so the number of customers in store at anyone time will be very limited. When you arrive for your appointment please let our sales adviser know you’re in the vulnerable category.
The Latest on store Openings
The Latest on deliveries
Under government guidance we are allowed to make deliveries in Ireland.
Our team will contact you when we are able to deliver your order but in the meantime we kindly ask that you recognise this unprecedented situation and bear with us.
All of our delivery teams have received full training on social distancing measures to keep everyone safe:
The team will politely ask you to stay at least 2m away from them throughout the delivery
We’re also equipping them with Personal Protective Equipment including face masks and hand sanitiser
What will the lead time be if I order a sofa?
The lead time for each sofa differs depending on the model you choose. Our telephone 1800 535 580 and website sales advisers can provide an estimated delivery date for the furniture you’re interested in.
Are you still making deliveries throughout the lockdown?
We are making deliveries in the Republic of Ireland as normal although we are experiencing some delays. Our team will contact you when we are able to deliver your order. We apologise for any inconvenience and we’ll be in touch as soon as we can to arrange your delivery.
How are you keeping me and your delivery teams safe?
All of our delivery teams received full training on social distancing measures. They will ask you to stay at least 2m away from them throughout the delivery and we’re also equipping them with Personal Protective Equipment including face masks and hand sanitiser. All our delivery teams will have temperature checks everyday before they start work. Our teams are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with Coronavirus.
Can you do a doorstep delivery instead?
Yes, if you would prefer. We can deliver the furniture to your garage or doorstep and our team can advise you on how to get the product into your home and assemble it. Instead of signing for the product, we will take a photograph of the furniture with you outside your home.
My furniture is on order but according to ‘track my order’ it is going to be longer than quoted. What happens now?
Unfortunately due to knock on effects of the pandemic we are experiencing some delays with some customer orders. Although we haven't been able to meet your original delivery time, due to these constantly changing circumstances around managing the pandemic, your furniture is still on order. All outstanding orders are being prioritised and we’ll be in touch as soon as we can to arrange delivery.
What happens if I have a problem with my furniture?
If you have a problem with your furniture please contact your local store and we’ll book a service visit for you.
You can find the contact information for your local store via our ‘store locator’. Whilst the store is temporarily closed to members of the public, a member of the team will be available to answer your call.
I have a question about my order, are customer service available?
Yes, please call your local store in the first instance. We are receiving a significant volume of calls so we ask that you please bear with us during these challenging times as we do our very best to continue to provide a good standard of service.
I’m worried I might not be able to keep up my finance payments, is there anything you can do?
We understand our customers might be facing uncertainty about their finances at this time. If you’ve already taken delivery of your product then you should speak directly with your finance provider, we’re confident they’ll be able to listen to your concerns and discuss the available options with you.
If you’re still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on tel: 1800 535 580.