Your safety and comfort
is our top priority

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The Latest on store Openings

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The Latest on deliveries

Showrooms

In line with government guidance, our showrooms in the Republic of Ireland are temporarily closed until further notice. We are closely monitoring the situation and we look forward to opening our doors again once this difficult time has passed. We want to thank all of our customers for their continued patience.

We continue to be open online or over the phone. All our products displayed in our stores, and more besides, are available on our website. You can use our phone, Live Chat or website to access our full range and still benefit from expert advice.


We are also delivering customer orders Ireland, again following strict social distancing guidelines, where they can be conducted safely.

DFS Store Icon

The Latest on store Openings

DFS Delivery Truck Icon

The Latest on deliveries

Deliveries

Under government guidance we are allowed to make deliveries in Ireland.

Unfortunately due to an industry wide foam shortage and delays at UK ports we are experiencing some delivery delays. Our team will contact you when we are able to deliver your order but in the meantime we kindly ask that you recognise this unprecedented situation and bear with us.

All of our delivery teams have received full training on social distancing measures to keep everyone safe:

The team will politely ask you to stay at least 2m away from them throughout the delivery

We’re also equipping them with Personal Protective Equipment including face masks and hand sanitiser

Delivery FAQs

What will the lead time be if I order a sofa?

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The lead time for each sofa differs depending on the model you choose. Our telephone 1800 535 580 and website sales advisers can provide an estimated delivery date for the furniture you’re interested in.

Are you still making deliveries throughout the lockdown?

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We are making deliveries in the Republic of Ireland as normal although we are experiencing some delays. Our team will contact you when we are able to deliver your order. We apologise for any inconvenience and we’ll be in touch as soon as we can to arrange your delivery.

How are you keeping me and your delivery teams safe?

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All of our delivery teams received full training on social distancing measures. They will ask you to stay at least 2m away from them throughout the delivery and we’re also equipping them with Personal Protective Equipment including face masks and hand sanitiser. All our delivery teams will have temperature checks everyday before they start work. Our teams are empowered to politely refuse to complete a delivery if they believe the customer has symptoms associated with Coronavirus.

Can you do a doorstep delivery instead?

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Yes, if you would prefer. We can deliver the furniture to your garage or doorstep and our team can advise you on how to get the product into your home and assemble it. Instead of signing for the product, we will take a photograph of the furniture with you outside your home.

I don’t want to receive my order until the Level Five lockdown has been lifted, can I rearrange?

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Yes, please contact your local store and we will rearrange your delivery at a time to suit you after December 1st.

You can find the contact information for your local store via our ‘store locator’. Whilst the store is temporarily closed to members of the public, a member of the team will be available to answer your call.

My furniture is on order but according to ‘track my order’ it is going to be longer than quoted. What happens now?

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Please don’t worry, although we haven't been able to meet the original delivery time due to the constantly changing circumstances around managing the pandemic, your furniture is still on order and is simply on hold by us until we’re able to deliver. We’ll be in touch as soon as we can to rearrange delivery.

Other FAQs

What happens if I have a problem with my furniture?

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If you have a problem with your furniture please contact your local store and we’ll organise for you to speak with one of our skilled service upholsters. Please note we are doing essential service repairs only in order to limit the number of call outs and time spent in customers’ homes.

You can find the contact information for your local store via our ‘store locator’. Whilst the store is temporarily closed to members of the public, a member of the team will be available to answer your call.

I have a question about my order, are customer service available?

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Yes. We’re still here if you need to contact us. We ask that you please bear with us during these challenging times as we do our very best to continue to provide a good standard of service. Customer service can continue to be accessed on tel: tel: 0044 333 9999 777.

I’m worried I might not be able to keep up my finance payments, is there anything you can do?

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We understand our customers might be facing uncertainty about their finances at this time. If you’ve already taken delivery of your product then you should speak directly with your finance provider, we’re confident they’ll be able to listen to your concerns and discuss the available options with you.

If you’re still waiting for your delivery and want to discuss the various finance options we have available, then please get in touch with us on tel: 1800 535 580.

Risk Assessments

Our Health and Safety team has worked tirelessly with each operational department to assess risk and adapt our operating processes in line with Government and British Retail Consortium guidance.
Our risk assessment documents can be found below:-